Senior Technician, IT Support

Excyl, Inc. - Draper, UT

Senior Technician, IT Support Location: Draper, Utah Duration: 6 months Contract Description: Supports the Corporate IT Business community, providing first level dispatch, second level support, and assists management team with day to day operations of the group. Receives, assesses, troubleshoots, and escalates support requests. Principal responsibilities include: Communicate highly technical information to both technical and non-technical employees Provide outstanding customer service and world class support in a large, fast paced, high pressure, corporate environment. With minimal supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments Working knowledge of call tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution Working knowledge of Voice/Telecom systems (experience with NEC and/or Nortel preferred, CISCO VOIP), Octel Voice Messaging system and deploy new phone and voice mail extensions, with support required as needed Working knowledge of networking (wired and wireless), protocols (TCP/IP and subnetting), VPN, and basic networking troubleshooting skills Effectively support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations, PDAs, printers and servers in both the desktop and lab environments Serve as a front line interface to users Possess full understanding of installing, troubleshooting, configuring, and repairing Windows client/server Operating Systems in both desktop and lab environments In offices outside the US, responsibilities may include: Manage all local IT EMC Equipment in ITAM (Asset Management) and the global AM database, Consult with GREF or Real Estate in preparation of cabling and design of Facility Projects Description Comments Please disregard the following requirements as outlined in the job description/template referenced above: Troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments Working knowledge of Voice/Telecom systems (experience with NEC and/or Nortel preferred, CISCO VOIP), Octel Voice Messaging system and deploy new phone and voice mail extensions, with support required as needed This is a project based assignment with the possibility of extending an additional 3 months. This person will be primarily refreshing and imaging systems. Thanks & Regards Phani Kumar Excyl Inc. (Formerly Quantum Infotech, Inc) Email: (email hidden) Desk: (phone hidden) *Ext 125

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