Technical Writer

Keshav Consulting - O'Fallon, MO

Process Documentation, SnagIT, WordDay, Rally

Overview: • Global Payroll is a part of MasterCard’s Global Business Service Center and is responsible for ensuring accurate and timely payments to our employees globally • The position for Senior Professional, Technical Writer is to work with subject matter experts to determine the needs of end users of technical documentation and create the necessary documentation for the global organization in a standardized way. Role: • Explore and analyze current practices • Study the existing documentation around the application and processes • Collaborate with SMEs to document processes: o Develop a list of current functions requiring documentation o Establish a format for the documentation (templates) o Examine possibilities and formulate the optimal location for the documentation, integrating it with the existing Workday resources (avoiding duplication) • Write job aids documenting payroll processes in Workday • Create a library and storage location or documentation with version control All About You: • Good technical and communication skills – written and verbal • Demonstrated ability to produce clearly written documentation and articulate key concepts in a clear, succinct manner • Ability to learn technical details and analyze process efficiency • Knowledge and use of established ADDIE (analyze, design, develop implement, and evaluate) methodology • Proficient with MS Word, Snagit, with experience in Rally and Confluence a plus • Familiarity with Workday an advantage • Knowledge of MSTP (Microsoft Manual of Style for Technical Publications) or Chicago Manual of Style, able to follow the Mastercard style guide

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