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1262929- Customer Success Programs Manager - Stealthwatch Strategic Accounts

Cisco Careers – Research Triangle Park, NC

What You ll Do

Youll play a crucial role in ensuring the success of our largest and highest-value customers. Youll help us cultivate relationships, drive engagement, understand our customers business needs and act as a technical expert for the Stealthwatch suite of products and services. As a Success Programs Manager, you will work with our customers in a post-sales capacity to help them realize the full value of Ciscos products and services and ensure that they achieve success with their desired business goals.


Youll become a trusted advisor to our Stealthwatch customers and become part of their Security teams. Youll also be your customers advocate within Cisco.


Our Customer Experience team has a long history of delivering outcomes beyond our customers expectations. Our organization is rapidly growing because of the positive impact weve had on both our customers and our colleagues throughout the organization. This is a great opportunity to join a fast-growing team that is central to the success of our customers.


Who You ll Work With

Youll work with some of Ciscos most strategic customers and their industry-leading information security teams. Youll also work directly with our Sales, Customer Experience, Product Management and Development teams to ensure that we are delivering as much value as possible to our customers.


Youll engage with all levels of a customers organization to ensure that their investments in Cisco are yielding results. You will build long-term relationships with your customers and help drive the tactical & strategic outcomes that a customer expects from Stealthwatch.


Who You Are

You are passionate about the changing threat landscape and love the challenge of delivering capabilities that give our customers the edge against the adversary. You have a strong background in technical account and escalation management and are able to bring that experience to bear. Experience as a Sales Engineer, Information Security consultant, Security Operations Center (SOC) analyst or with Stealthwatch is a plus. You are a self-starter with an entrepreneurial spirit, an expert negotiator and have the ability to prioritize actions with only limited information. You are a Cisco product champion who can successfully evangelize our portfolio of products and services to anyone in a customers organization. You are customer obsessed.


Our minimum requirements for this role are:

  • 7-10 years of experience in account management, professional services or other direct customer facing/engagement roles for large enterprise customers.
  • Demonstrated experience with network and security technologies.
  • Creative problem-solver with great attention to detail.
  • Proactive and results-oriented, with strong prioritization skills.
  • Excellent verbal and written communication skills.
  • The ability to articulate technical concepts, use cases and illustrate how Stealthwatch can address challenges in the current threat landscape to a wide audience.
  • The ability to travel approximately 25% of the time.

Desired:

  • BA/BS preferred.
  • Certifications such as CISSP, CISM, SANS GIAC or equivalent.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.


We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


We Are Cisco.

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