77640-Client Service Associate

Bombfell, Inc. – New York, NY

WHAT WE DOBombfell is an online personal styling service for men and one of the fastest-growing startups in the country. In 2017, we were included in the Inc. 5000 list for fastest-growing companies (#218). We re building a powerful, entirely personalized retail experience that enables men to buy their clothing with confidence.
Featured in such prominent publications as the New York Times, TIME, Business Insider, Wall Street Journal, TechCrunch and Vogue, Bombfell is backed by world-class investors with deep e-commerce experience.
HOW WE DOWe pride ourselves on blending best-in-class tech with expert styling and have attracted an extraordinarily well-rounded team of both technical and creative talent.
We ve entered hyper-growth stage and are scaling our team to make a dent in the e-commerce universe.
We ve got a close-knit culture that prioritizes results, self-motivation, a diversity of viewpoints and open communication. We treasure humility and foster camaraderie. We ve got engineers, fashionistas, marketers and ops all under one roof in an open floor plan.
We eat lunch together every day, have team-building exercises and dismissively snipe about each other in our Game of Thrones fantasy league.
YOU
You re smart, anal, and you have a way with words. You believe the devil is in the details and have superhuman follow-through skills. You dont just tell someone, Have a nice day - you follow them around and make sure that every damn thing is going their way (but, you know, not literally, because that would be kinda creepy).
THE ROLE
Bombfell is seeking a detail-oriented Client Service Associate who will serve as a soothing balm on the inflamed skin of our clients who need help. You will be a first line resource for customer service questions and investigations. The perfect candidate loves to document and improve processes, measure results, prioritize ruthlessly and just flat out get things done. Exceptional employees will have the opportunity to grow within our CS team.
You must be available for the following shifts*:
Mon-Fri: In the office for 4 of the 5 days (8 hour shifts plus a 1 hour lunch)Sun: Work from home 8 hours any time between 8:00am -11:59 pm (You do not need to work 8 hours consecutively)

  • You will need to be available for regular Mon-Fri shifts during the first month on the job (for training).

  • Please note: This is an hourly position with full-time hours and benefits.
    RESPONSIBILITIES
    Serve as the first line resource for customer service questions and investigations. Deliver superior service and take ultimate responsibility for reacting quickly to ensure our members are happy, fat Hobbits
    Quickly and thoroughly solve problems for members when deliveries or experiences don t go as planned
    Liaise with Operations team to work with our 3PL warehouse team to investigate errors in fulfillment and returns processing
    Master our internal ticketing and back-end system in order to efficiently and effectively process requests
    Think creatively about ways in which we can optimize each customers experience
    Provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams
    SKILLS YOU LL LEARN
    Customer Service, Metrics, Operations and Writing
    YOU MUST
    Possess a bachelor s degree
    Be tech-savvy and have access to a reliable laptop and internet
    Be SUPER DUPER DUPER detail-oriented
    Have an indomitable work ethic
    Have excellent written and verbal communication skills
    Have excellent interpersonal, customer service, organizational and problem-solving skills
    Have a positive attitude, be self-motivated and eager to learn
    Be able to take direction and constructive feedback
    PERKS
    Health Insurance, dental/vision plus disability insurance
    Lunch provided every day
    Commuter Benefits: $125 monthly allowance
    Quarterly clothing allowance, plus the ability to purchase at wholesale pricing
    Corporate gym discounts
    Company outings
    Free snacks and board games
    Lots of free smiles from your co-workers

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