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Academic Planning Specialist

Harvard University – Cambridge, MA

Job Code

403033 Staff Assistant III

Duties & Responsibilities

The Faculty of Arts and Sciences Registrars Office (FAS RO) supports the students, faculty, staff, and alumni of Harvard College, the Graduate School of Arts and Sciences, and the John A. Paulson School of Engineering and Applied Sciences. The Academic Planning Specialist reports to the Assistant Registrar for Academic Planning. This position will work closely with FAS & University constituents (students, faculty, staff, alumni, & leadership) performing a variety of complex administrative/support duties within Academic Planning. This position will serve as the front line of communication for FAS faculty, students, administrative offices and staff on existing policies and procedures related to classrooms, exams, courses, and sectioning.
Responsibilities of the Academic Planning Specialist include:
Serve as the first line of communication via email and phone for high level constituents including FAS faculty, staff, students, departments and residential House staff; serve as principal source of information on policies related to FAS courses, classroom space usage, and exams; compose, edit and disseminate correspondence for courses, classrooms and exams; assist departments in scheduling upcoming term course offerings; troubleshoot student enrollment issues as related to course setup and sectioning process; run and analyze query results in order to perform course data validation; train constituents on the my. Harvard student information system related to course development and sectioning functionality; fulfill classroom space requests for special events, course-related events, and student organization requests based on knowledge of FAS scheduling policy; run classroom usage report and post to the Registrars website; troubleshoot exam proctor questions and resolve technical and logistical out of sequence exams issues onsite during exam period; obtain missing out of sequence exams; organize and assemble exam packets; maintain inventory and order exam supplies; coordinate with Mail Services and FAS departments to disseminate exam booklets each semester; perform outreach to faculty who have not reported final assessment information; edit and maintain content on the FAS Registrars website; triage questions and direct constituents to appropriate additional support contacts as necessary; provide general administrative and customer support service for the Registrars Office, and all other general duties of the Registrars Office as needed

Basic Qualifications

Three or more years progressively responsible administrative experience.
Relevant coursework or education beyond high school may count towards experience.


Additional Qualifications

Bachelors degree preferred. Three or more years of office or University Registrar experience. Ability to handle complex and confidential information with discretion. Competency and efficiency using a variety of computer software including MS Outlook and Microsoft Office Suite (including Access). Able to work in a team oriented, customer focused environment in a collegial manner. Ability to work well independently, prioritize multiple projects simultaneously, and meet deadlines; Attention to detail; demonstrated troubleshooting ability; ability to multitask while showing good judgment, diplomacy, and maintaining confidentiality.

Job Function

General Administration

Location

USA - MA - Cambridge

Department

FAS Registrar s Office

Time Status

Full-time

Union

55 - Hvd Union Cler & Tech Workers

Salary Grade

053

Pre-Employment Screening

Identity

Schedule

Monday through Friday, 9am-5pm. Occasional overtime and weekend work may be required during peak times

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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