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Academic Success Center Program Manager

Highline College (WA) – Washington State

JOB
Highline College is situated in a diverse community just 20 minutes south of Seattle where we serve a student population of over 70% students of color, representing over 35 nations and more than 100 languages. The college embraces equity, inclusion, and social justice, with core goals of Student Attainment, Diversity, Community Engagement, and Sustainability. Highline received a distinguished Award of Excellence from the American Association of Community Colleges in 2014, as well as the Higher Education Excellence in Diversity (HEED) award in 2013 and 2014. The college was also named one of the Chronicle of Higher Education s Best Colleges to Work For in 2010, 2013 and 2015.The Program Manager for the Academic Success Center (ASC) provides management, coordination, and responsive innovation for students instructional support/tutoring including general tutoring opportunities for all students in all content areas, liaison with the Writing Center and the Math Resource Center; and training and professional development for tutors to attain recognized tutoring credentials. The program manager oversees the day-to-day operations, scheduling, documentation and reporting requirements. The program manager supervises an Office Assistant and hourly staff, and works in liaison with the faculty leads for Writing and Mathematics. The role requires close, constructive collaboration with the Writing Center and Math Resource Center lead faculty, ASC staff and student peer tutors, and faculty across divisions. The Program Manager organizes and schedules the College Reading and Learning Association (CRLA) recognized tutoring training for all student peer tutors and supports specific professional development in writing, math, and other content areas in conjunction with faculty leads. This is an exempt, at will, full time position. The Program Manager must be prepared to work a flexible schedule, including some evenings.
EXAMPLE OF DUTIES
Reporting to the Deans of Instructions for Pre College and Transfer and Professional Technical Education, this position will: Lead in the coordination and day-to-day integration of entities supporting student tutoring; Maintain a positive and responsive environment for students, tutors, instructors and all users of the ASC; Liaise regularly with Writing and Math faculty leads to assure responsive service for all students; Establish an effective and equitable process for assisting students seeking academic support and working with faculty seeking tutoring assistance for students in their content areas; Manage and monitor the Academic Success Center budget; Plan and implement peer tutor recruitment, screening and hiring according to college policies and in conjunction with the appropriate college entities; Plan and implement professional development (CRLA and other) for peer tutors, document and record progress and maintain records; Lead in implementing evidenced based best practices related to instructional support and tutoring; Supervise and maintain the ASC webpage and assure its currency, relevance and accessibility; Serve as a point of contact for questions and requests related to instructional support; Collaborate with special cohort groups and programs such as MESA, Identity Learning Communities, TRiO, Achieve, and professional technical programs to assure student needs are addressed; Plan and manage schedules that are flexible to meet the variety of student needs; Hold regular meetings with ASC staff and faculty; Respond to student concerns and provide appropriate resources/intervention; Design and deliver effective training and professional development for student tutors; Facilitate effective linkages with all areas connected to serving instructional support needs of students such as Counseling, CASE, Advising, and the Business Office; Attend statewide, regional, and/or national meetings and workshops relevant to the work of the Academic Success Center; Maintain relevant skills and knowledge pertinent to training student peer tutors and providing instructional support access for all students; Participate in campus workgroups, activities, and initiatives; Highlight the role and responsibilities of the ASC to the campus at large.Ability to: Facilitate a culturally responsive program focused on diverse, multi-cultural, first generation and low-income students, including those with limited English abilities and students with disabilities; Communicate effectively, both orally and in writing; Work in a college environment that values shared governance by administrators, faculty, and staff; Represent Highline College locally and nationally; Proficiently use Microsoft Office.Knowledge of: Evidence Based Best Practices; Resources focused on student success, learning, completion, and professional growth; College Reading and Learning Association; Outreach and marketing development and implementation.
MINIMUM QUALIFICATIONS
Minimum Qualifications Master s Degree from a regionally accredited institution; AND 2 years experience teaching and/or tutoring post-secondary students; AND Experience in leadership or supervision.Preferred Qualifications Competent in a language(s) in addition to English; Community College teaching and/or leadership experience; Experience with College Reading and Learning Association training.
SUPPLEMENTAL INFORMATION
Your application must include the following attachments in order to be considered complete: Current Resume. Letter of Interest (Cover Letter) describing how your skills and abilities relate to this position. Diversity Response statement. CONDITION OF WORK: Must pass a National Criminal Background Check.Performs tasks that require physical ability including pushing, stretching and lifting;Able to work a flexible schedule that includes evenings, weekends, and holidays as needed; Must have a Washington State Driver s license & good driving record.Application materials will be accepted until the position is filled with a priority closing date of January 11, 2019 at 4:00pm. Applications received by this date will receive first consideration. Please be aware that the College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.

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