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Account Manager

CVS Health – Maryland

Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com
What We Do
Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.
The Account Manager is primarily responsible for providing outline scheduled services to assigned long term care facilities and owning immediate issue resolution in those facilities. Other responsibilities include conducting customer training and driving utilization of key Omnicare programs and services, meeting customer activity quotas and using CRM technology to ensure appropriate customer actions and follow up.
  • You will provide quality service through collaboration, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of customer needs in accordance with customer agreements
  • Minimizes at risk accounts and resolve customer issues immediately and communicates early warning signs of potential issues
  • You will conduct customer training to support roll-out of services and in-house programs
  • Drive use of service by promoting programs and improve service opportunities
  • Meet weekly customer contact activity quotas to ensure customer retention within an assigned territory
  • Collaborate with Operations, Sales, Consultant Pharmacists and appropriate corporate functions to meet overall site goals and objective of improving customer experience
  • Use existing customer relationships to promote and drive organic growth
  • Represent Omnicare by attending trade shows, conferences, and customer or industry related events to build network and market services
  • Participate in customer retention activities including, but not limited to, deep dives and calendar calls
  • Follow all applicable government regulations including HIPPA, display behavior which exemplifies employee code of conduct guidelines

This territory will cover primarily from Annapolis, MD to Rockville, MD, but may get up to Baltimore. Some overnight travel may be required.
Required Qualifications
  • At least two (2) years of experience in customer-facing positions
  • Ability to travel up to 75% of time, including overnights
  • Valid drivers license and able to provide proof of insurance, if driving

Preferred Qualifications
  • Long Term Care industry experience
  • Knowledge of pharmacy operations and processes
  • Proficient in Microsoft Office to include Word, Excel and PowerPoint
  • Excellent interpersonal skills and advanced verbal and written communication skills
  • Strong making, organization and facilitation skills
  • Ability to function independently, possess flexibility, and the ability to work effectively with internal and
external principals
  • Demonstrate excellent time management skills by effectively balancing priorities to managing, planning, and meeting to ensure all deadlines are met
  • Ability to build credible relationships with management teams and business partners
  • Ability to learn and apply job related healthcare and other software
  • Excellent collaboration skills and ability to influence others by offering solutions customized to each
customer while ensuring the solutions delivered are of high quality and meet their expectations and needs
  • Ability to read, write, speak and understand the English language
  • Excellent interpersonal skills and advanced verbal and written communication skills

Education
  • High School Diploma or equivalent
  • Bachelor s Degree in Finance, Business, Healthcare or related field preferred

Business Overview
Its a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a CVS Health colleague, youll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

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