Performs entry-level accounting work. Perform medical billing/claiming and accounts receivable on behalf of the DSHS Laboratory and DSHS Immunization- Rabies Biologicals. Work involves using medical billing system for coding, posting and processing financial transactions and maintenance of accounts. Answers routine questions during initial inquiries, researches and resolves complex accounting questions and responds in a timely manner. Work involves preparing/printing of billing statements and reports, reconciling accounts, research and account corrections. Participates in the scanning of billing records. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. Uses discretion and maintains strict confidentiality for sensitive information. Set a personal goal each year and ensure all back-up is crossed trained and procedures are current. Assists branch as necessary. Performs other duties as assigned.
Essential Job Functions:
1- Transaction Entry- 35%:
Assists in manual transaction entry of medical payments, charges and adjustments are entered into medical billing system (Healthpac) according to policy and procedure daily. Uses Healthpac to code and post customer payments and 3rd party insurance claims. Manual charge entry of Laboratory and Rabies Biological Surveillance reports into Healthpac. Transaction batches are audited for accuracy and completeness before submitting for second- level audit. Prepares transactions batches for scanning and saving into Healthpac.
2- Customer Service- 30%:
Provides excellent customer service skills to internal staff and external Lab and Rabies Biological customers buy returning calls, addressing email and faxes promptly, communicate in a friendly and courteous manner with tact. Research issues pertaining to Lab and Rabies Biological customer accounts and insurance claiming; provide accurate information to all customers in a timely manner. Reconcile all accounts for accuracy and completeness and make corrections as necessary. Oral communication is followed up with documentation on customer contact software (HP ALMS). Written communication contains accurate information without spelling errors and written in complete sentences.
3- Accounting Duties- 20%:
Maintain a working knowledge of federal, state, enterprise, agency and unit policies, processes and procedures, as well as related enterprise training, for privacy requirements when handling data falling into any of the following categories: HIPAA-Health Insurance Portability and Accountability Act, PHI-Protected Health Information, PII-Personally Identifiable Information, and SPI-Sensitive Personal Information. Must keep all Billing Branch records, patient information confidential. Participates in the preparing and printing of weekly and month billing statements. Assist with prepping, scanning and saving of all billing records and incoming mail and faxes for the branch into Healthpac and/or HP ALMS.
4- Goal- 5%:
Establish an important goal focusing on delivery of service and quality improvement. Discuss goal with manager goal and strive to meet this goal each year.
5- Cross- Training- 5%:
Participate to ensure back-up is cross trained on applicable tasks and procedures for these tasks are current. Serves as a back-up to other Accountant Is.
6- Other Duties as Assigned- 5%:
To include, but not limited to: assist branches as needed; assist in the development of and participate in special projects; actively participating and/ or serving in a supporting role to meet the agency s obligations for disaster response and/or recovery of Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
Ability to answer phone calls and routing incoming calls.
Ability to communicate effectively with co-workers and clients.
Ability to converse effectively and tactfully with co-workers.
Ability to create and maintain a positive and efficient work environment.
Ability to express opinions clearly and logically.
Ability to follow verbal and written instructions.
Ability to handle multiple projects and changing deadlines
Ability to maintain confidentiality.
Ability to prepare effective correspondence and reports in an accurate and timely manner.
Ability to prepare, maintain and archive detailed records, files, and reports
Ability to process third-party insurance claims.
Ability to sit for long periods of time.
Ability to work in harmony with others and deal with stressful situations in a diplomatic and tactful manner.
Knowledge in the use of network environments, internet and software applications (Word, Excel, PowerPoint, Access, electronic medical billing/records system, etc).
Knowledge of agency programs, policies and procedures.
Knowledge of office procedures, spelling, punctuation and grammar.
Skill and accuracy in data entry (80 WPM)
Skill and accuracy in using 10-key (8,000 KPH)
Skill in operating a personal computer and office equipment.
Skill in using database and Microsoft Office.
Skills in interpreting and applying policies and procedures.
Skills in problem solving, planning, and research.
Registration or Licensure Requirements:
PreferredPrefer a Bachelor s or Associate s degree in Accounting or other business-related field. Experience and education may be substituted for one another.
Initial Selection Criteria:
PreferredExperience in data entry and 10 key.Experience in account receivable and medical billing.Customer service experience.All fields completed on application to be considered for interviewLongevity in previous positions required.
Assessment to be conducted prior to interview.
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 36B, LS, SK, 3432, 6F0X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditors Military Crosswalk at
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.