ACES Program Manager

Amazon Advertising LLC – Seattle, WA

  • Bachelors degree required
  • Training Experience
  • 3+ years of relevant experience in project management
  • Experience leading teams to deliver cross-functional projects
  • Technical Project management
  • Excellent writing skills
  • Sprint Planning

  • Amazon Advertising operates at the intersection of Advertising and eCommerce and offers advertisers a rich array of innovative advertising solutions across Amazons mobile and desktop websites, proprietary devices and the Amazon Advertising Platform. We believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners.

    The Program Manager role is an innovative, results driven professional with solid people skills and a strong continuous improvement background to join the team. They will be tasked with building and enhancing continuous improvement within Amazons Advertising Operations. This role brings together the tools of Lean, Six Sigma, technology, and Amazons customer-obsessed culture, to drive continuous customer experience improvement.

    This position requires a candidate with the proven leadership ability to facilitate and guide the application of Lean and other quality methods with impeccable quality levels in an organization with explosive growth. This leader must influence, motivate and lead others to meet the challenges in a highly customer-centric operational environment. This leader is also responsible for teaching managers and associates in Ad Operations process thinking and application of Lean tools. An ideal candidate can sit in New York or Seattle.

    Core Responsibilities Include:
  • Drive continuous improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
  • Mentor and develop site managers (blackbelts), and their teams.
  • Provide Strategic vision for the program by identifying and prioritizing where and how we adapt and invest.
  • Drive tactical execution of key initiatives building and managing the road map to achieve Advertising objectives.
  • Act as an internal resource for the principles of lean and process excellence working closely with corporate partners on network solutions.
  • Drive the creation of Standard Work quality initiatives specific to the needs of the business teams and regions to meet and exceed Business Plans.
  • Serve as a Sensei for Advertising developing common understanding of the relevant concepts and a provide coaching and support to drive a clear approach and deliver results.
  • Provide the right metrics to measure process quality and productivity, providing meaningful feedback to the technology and business teams.
  • Review and analyze customer defect data with development of corresponding countermeasures.
  • Guide operations business teams in their ability to develop and execute daily, weekly, and monthly action plan that increase quality and customer experience.
  • Educate managers and associates in the positive correlation between customer experience, productivity and implementation.
  • Gain consensus to push change forward while keeping variation between sites to a minimum.
  • Establish a partnership with senior business leaders to develop and lead the continuous improvement strategy across multiple global sites.
  • Provide leadership on project selection, scope, definition, and performance to ensure alignment with business strategy
  • Collaborate and communicate with other global leaders on best practices, internal and external benchmarking, talent development, programs of study and knowledge sharing.
  • Champion Standard Work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.

  • MBA or Masters degree in relevant field
  • Change Management Experience
  • Green or Black Belt
  • A self-starter, able to prioritize and deliver on deadlines with minimal supervision
  • Ability to persuade, inspire and motivate others
  • Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
  • This job posting is no longer available on OPTnation.
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