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Administrative Customer Service Representative

Clark Pest Control of Stockton, Inc. – Belmont, CA

To apply please submit your resume to: [email protected]

PLEASE BE SURE TO INDICATE THE JOB TITLE AND LOCATION ON THE SUBJECT LINE OF YOUR EMAIL.


Major Areas of Responsibility

With the general direction of the Branch Manager and Office Supervisor, the Administrative Customer Service

Representative is responsible for a variety of duties, including but not limited to:

  • Answering telephones and directing persons and/or telephone calls to the appropriate department or person.
  • Providing information about products and services over the phone.
  • Resolving customer complaints.
  • Receiving and delivering messages verbally and/or in writing.
  • Scheduling WDO inspections and/or pest control jobs.
  • Entering work orders.
  • Collecting past-due receivables.
  • Compiling data, scanning, and filing.
  • Typing termite reports and Notice of Work Completion and/or Exclusion.
  • Generating wdo diagrams on Microsoft Vizio.
  • Uploading termite transaction to the State of California; pouch original to Safety/Risk Department.
  • Operating computers, electronic calculators, fax machines, copiers and any other equipment used to affect the efficient, timely operation of the branch.

Required Knowledge, Skills, and Abilities

  • Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.
  • Interpersonal Skills - Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control.
  • Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions.
  • Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Present numerical data effectively; Able to read and interpret written information.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to add and subtract two digit numbers and to multiply and divide with 10 s and 100 s. Ability to perform these operations using units of American money.
  • To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite: Word, Excel, and Outlook.

Education and Specifications

  • High school diploma or general education degree (GED) - Preferred.


To apply please submit your resume to: [email protected]

PLEASE BE SURE TO INDICATE THE JOB TITLE AND LOCATION ON THE SUBJECT LINE OF YOUR EMAIL.

EducationPreferred
  • High School or better
SkillsPreferred
  • Type 45+ wpm
  • Reading Comprehension
  • Organizational Skills
  • Multitasking
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • Dependability
  • Customer Service
  • Communication
  • Attention to Detail
  • Administrative
  • Active Listening
  • 10-Key

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