Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career. Are you ready for take-off?
Lead Agents conduct agent observations and associated activities. Leads are responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Administration of local training programs is the responsibility of a Lead Agent. Maintains supplies and inventory control logs as well as preparation of customer correspondence, investigates discrepancies, and compiles statistical data for reports. Leads assists management in the completion of administrative duties and acts as a company representative when assigned.
Lead Agents perform Station Agent work as required which includes performing a variety of tasks to keep our ground operations running smoothly, efficiently and on-time. Responsibilities may vary at each airport and may include customer service (above wing), ramp service (below wing) work, or a combination of both.
Station Agents assigned to the ramp service portion of our ground handling operation perform the loading and unloading of baggage, cargo, freight, and company materials on and off aircraft. These items are transported between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other vehicles/equipment. Station Agents working on the ramp will also be responsible for marshaling aircraft which requires working closely with other personnel to ensure there is a safe path for the aircraft, the jetbridge, vehicles and equipment. Agents will clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatory. Station Agents work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Station Agents working customer service functions may promote and sell air travel with American Airlines, Envoy and/or other contracted carriersJob Requirements
In this role, organization and interpersonal skills are necessary. The successful candidate must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate above-average qualities of leadership, initiative, and judgment are essential.
Candidates must be able to perform all duties under sometimes stressful conditions beyond the employee s control while attempting to influence a favorable impression of Envoy, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision be self-motivated and safety conscious.
Additional Position Details
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.Travel 0 - 10%
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