Android Developer

Responsibilities:

Handle internal IT incidents, service requests, and company asset management.
Incident logging through the service desk application, effective troubleshooting and gathering of required information to manage/prioritize workload and escalations.
Provide a Service-Oriented Approach to our internal users, as well as proper communication, coordination and follow ups
Training end-users on hardware functionality and software programs.
Documenting processes and performing diagnostic tests.
Communicate effectively between departments to provide information of value on open issues to ensure that incidents are resolved in an effective manner.
Ensuring that disruption from major incidents is minimized and solutions are implemented on time.
Keeping track of technological advancements and trends in IT support.
After-hours On call support for business disrupting incidents.
Administration of internal critical systems.
Deploying software and help to audit system deployment.
Participation, creation, process coordination, technical configuration regarding new projects.
Investigation and proposals of new automations and improvements to technologies and processes within the field.

Experience:

Must be an IT passionate, able to think out of the box, willing to learn constantly even on his own.
Ability to go deep into every provided system with the aim to become a product owner.
Exceptional ability to provide technical support and resolve issues.
Knowledge of Windows environment and intermediate administration.
Ability to efficiently troubleshoot and diagnose the cause of issues in a complex environment and to provide effective solutions quickly.
Intermediate knowledge of Azure Active Directory, MS Active Directory Lightweight Services, Group Policy Management, Hyper-V/VMware, Mass Software Deployment.
Intermediate knowledge of scripting languages like PowerShell.

Key Skills: