Business Analyst

Job description:

Responsibilities:

• Requirement gathering for web and app development projects.
• Understanding the default software/applications products and services of Webkul and its functionalities for a personalized explanation of the same to the clients.
• Handling customer's pre-sales and post-sales queries over various communication.
• mediums like calls/ mails/ skype/ helpdesk/ social networking sites.
• Project assignment and being clients major communication for ongoing projects.
• Assigning the technical queries/issues of clients to the technical departments.
• Preparing a full User guide(technical doc/content) of the products for Webkuls products, Services and customers in written and video format as well.
• Attending international as well as domestic seminars and conferences regarding the promotion of the products with the presentation.

Key Skills:

• Analytical thinking and problem solving.
• Being detail-oriented and capable of delivering a high level of accuracy.
• Organizational skills.
• Knowledge of business structure.
• Stakeholder analysis.

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