Change Management Consultant

Required Qualifications:

• Strong working knowledge and skills in Incident/Problem/Change management disciplines;
• Security management; Service Continuity; Service Level Management; Problem Solving Techniques;
• AIX Operating system; DB2 for AIX (SQL language);
• IBM WebSphere MQ;
• LAN/WAN; Microsoft Operating Systems; Maximo Tool; Tivoli Workload Scheduler; Tivoli Enterprise Portal; and Lotus Notes.
• Working experience with system monitoring tools.
• Strong Verbal and Written Communication.
• Strong Recovery Management skills.
• Has previous experience working with external clients.
• Strong analytical skills.
• Quick thinker and a quick learner.
• Has previous experience working in a 24x7 Operations environment.
• Education requirements: 2 years College or equivalent
• The CLS Technical Operations Analyst provides Server and Application Operations support on a 24 x 7 basis. The role includes;
• the first response to any system alert or errors while maintaining health/system checks for custom applications. Rapid problem determination and resolution of hardware/software and the execution of an intensive established timeline.
• The OA is key to early and/or quick detection of problems.
• This staff is required to meet a contractual requirement and any gap in coverage needs to be filled by another person with overtime.
• The role requires people with hands-on Unix/Linux skills.
• The role is onsite and requires the person to be onsite at the IBM Southbury site.
• The role works a rotating shift pattern (one week on Days, one week on Evenings and one week on Nights including weekends and holidays, etc...rotates again)

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