Cisco UCCX L3
Job ID : 25609
Job Title : Cisco UCCX L3
Location : Oklahoma City, OK
Comapny Name : QData
Job Type : contract
Industry : Information Technology
Salary : $50 - $55 per hour
Work Authorization : ["OPT","H4","Have H1 Visa","TN Permit Holder","Canadian Citizen","US Citizen"]
No. of Positions : 1
Posted on : 04-20-2020
Required Skills : Cisco Voice UCCX
Benefits : None of These
Job Description :
- At least 3 to 5 years of experience in Cisco IPT call center environment
- Basic understanding of CUCM , Cisco unity connection and UCCX
- Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
- Good understanding of Unity Connection Voice mail services.
- Good understanding of VoIP, MGCP, H.323 and SIP services.
- Good Knowledge of Script editor , Finesse, CAD and IVR call flow .
- Good communication skills.
- Open for 24x7 availability
- Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
- Expert level experience in handling Cisco IP telephony Network Infrastructure.
- Independently resolve tickets within SLA
- Adheres to standard operating procedures / work instructions
- Follow the escalation process
- Follow the shift hand-over process
- Update worklogs
- Update the knowledge base
- Technically upgrade across versions of environment when required
- Ticket Monitoring
- On - call support
- Opening Bridge Call
Key Technologies :
- CUCM & Unity connection
- SIP, MGCP and H.323 gateways.
- UCCX and Calabrio
- Strong knowledge of UCCX
Primary and secondary skills :
- Cisco Voice UCCX
Company Details :
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