Computer Assistant (IT User Support Technician)

Job ID : 29398

Job Title : Computer Assistant (IT User Support Technician)

Location : Dakota City, NE

Comapny Name : Wipro Limited

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $120000 - $130000 per year

Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]

No. of Positions : I have ongoing need to fill this role

Posted on : 07-27-2022

Required Skills : Cost-benefit analysis, ROI discovery, Data discovery

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance

Job Description :

Job Summary:

The award winning UITS Support Center is currently hiring a full-time Consultant to join our team. Consultants in this position gain valuable client service experience and technical knowledge that will improve their career marketability. Numerous former Consultants have moved on to higher-level positions within the Support Center and other groups within UITS and the university. This position provides tier 1 technical assistance to students, faculty, and staff via phone, chat, email, and walk-in.

We are committed to providing excellent customer service during every single client contact. Our support is available 24 hours a day, 7 days a week.

Department-Specific Responsibilities:

Provides support to clients to resolve problems for multiple service areas, including but not limited to:
- Desktop and mobile computing device platforms (including Windows, macOS, iOS, Android and others).
- Central systems (email, learning management systems, storage platforms, etc.).
- Campus networking (wired and wireless connectivity).
Uses all available tools to assist in problem solving. Research answers when not immediately knowledgeable using online resources.