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Data Analyst

Job ID : 39025

Job Title : Data Analyst

Location : San Jose, CA

Comapny Name : Emblue

Job Type : Full-Time, Part-Time, Contract, Training

Industry : Information Technology

Salary :  $250000 - $800000  per year

Work Authorization : ["OPT","CPT","Entry Level","F1","L1","H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","All EAD","US Citizen"]

No. of Positions : I have ongoing need to fill this role

Posted on : 03-13-2025

Required Skills : Text Analytics Verint Nexidia

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance

Job Description :

Roles and Responsibilities :

  • Conduct data analysis using tools like Nice Actimize, Nexidia, Verint, and Text Analytics to identify trends and patterns in customer interactions.
  • Develop reports and dashboards to visualize findings and provide insights on customer behavior.
  • Collaborate with cross-functional teams to implement process improvements based on analysis results.
  • Provide recommendations for product enhancements or new features based on data-driven insights.

Key skills:

  • Text Analytics
  • Verint
  • Nexidia

Company Details :

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