Desk side Support/Field Technician

Deskside Support / Field Technician– JD

Main tasks in the following areas:

Hardware installation and delivery (new computers, monitors, docking stations, accessories, etc.)

Maintaining loaner laptop pool (clean, wipe and/or reimage/reload)

User equipment moves within the office (disconnect equipment, relocate and reconnect, retrieval)

Facilitating user transfers between offices (assist with data copy, backups, equipment transfer process)

Contact Dell for warranty repairs (Disk, Memory, Batteries)

Staging and imaging computers (unboxing, setup in staging area, image machines using Client’s process)

Maintain equipment records in inventory and stock

Asset management systems

Windows OS System Image Deployment

ITSM ticket system experience

Hardware/ Software troubleshooting and repair skills on:

PC’s

Laptops

Outlook & Microsoft applications basic troubleshooting.

Anti-Virus troubleshooting.

Other tasks as directed by the supervisor.

Additional tasks good to have experience in the below:

Field specific: Cygnet/Wonderware/TMS/MSA Link Gas detectors/Gas Chromatograph/TurboVui/Spotfire

A/V system support: Control rooms / IOC / Route Review rooms / Training Rooms / Large Meeting rooms

Network / Server: Non-Cisco switches in plant facilities / Data Closets / Wireless Shelters / Racking of Servers

Wireless: Handheld radios / Wireless truck kits / Wireless Towers / Generators / Solar Skids

Security: Gate/Camera/Badging/Cabling

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