Help Desk Analyst
Job ID : 31922
Job Title : Help Desk Analyst
Location : Newark, MD
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $31000 - $41000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 10-18-2022
Required Skills : Microsoft Windows, MS Office, Collaboration.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Work as a part of our global operations team, supporting our SaaS products and services.
- Provide initial ticket triage and first line response to general tickets raised from users.
- Create and review documentation that is both internal and external facing.
- Draft and review reports, to be shared both internally and externally.
- Carry out ad-hoc daily and weekly tasks as assigned, to support departmental operations and objectives.
- Provide world-class service, support, and incident management to our customer base in a proactive manner, taking ownership of issues and doing everything possible to ensure customer satisfaction.
Key Skills:
- The most common important skills required by employers.
- Microsoft Windows, Detail Oriented, MS Office,
- Ticketing Systems, Active Directory, Desktop Support and Collaboration.
Company Details :
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