It Analyst

Job Description:

• If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for .       

 Responsibilities:

• Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems
• Utilize ticketing system to communicate and thoroughly document issues and opportunities
• Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively
• Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms
• Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles
• Follow all Standard Operating Procedures
• Advocate for the restaurants and own issues until completion
• Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants
• Support departmental goals such as Quality, Customer Satisfaction and other key metrics.
• Adhere to published work schedule and maintain excellent attendance
• Demonstrate relentless teamwork through collaboration on team projects and initiatives

Minimum Qualifications:

• Education- Training and experience from which comparable skills can be acquired.
• 0-2+ years experience.
• Working knowledge of Microsoft Office.
• Decision-Making Skills. .
• Programming Languages. .
• Creation of Reports and Dashboards. 

Company Information hidden please Login to view details