IT DESKSIDE SUPPOTT

What this job involves:

Installation, maintenance, diagnosis, and repair of vendor products (IMAC services)
Includes hardware and operating systems troubleshooting support
Includes software support from key vendors (Microsoft, Adobe, etc.)
Will ensure the proper team (Server, Network, Telecom, and Messaging) is aware of and acting on any problem causing deskside issues
Adherence to established Company-IT support processes and service procedures
Will ensure Company-IT policies are being followed on supported devices
Responsible for asset and inventory tracking for all Company/Client equipment on site
Ensures customer satisfaction by advising customers of configuration and environmental factors which may impact product and system performance
Responsible for issue tracking and resolution of tickets within the client SLA. Must manage ticket workflow and obtain/maintain high client satisfaction Ratings
Participate in corporate projects as assigned
Will act as liaison to the IT organization

Before you apply, this is what we are looking for:

Have 5 to 7 years of experience working in a corporate business office
Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided role
Strong client communication skills – will need to be able to support executives through general end-users
Technical knowledge of the supported platforms as well as a working knowledge of hardware
Win7/Win10 OS support
Strong Mac OS X knowledge and troubleshooting skills (Mac certifications are a strong plus)
5+ years' experience working with OS X in an Enterprise environment
Knowledge of networking (CCNA/Network+ certification a strong plus)
Working knowledge of Unified Communications Environments (Zoom, Teams, WebEx)
Working knowledge of Wireless networks and how to troubleshoot them
Working knowledge of Cisco switches and how they function, and how to troubleshoot network performance for end-users
Office 2016/2019 Support
Email flow support from Microsoft O365 to all Client provided devices
End-to-end tablet support, such as Microsoft Surface, iPad, and Android devices
Mobile device support, including (Android and iPhone) smartphone
Location:
Mix of Remote/Onsite – San Francisco, CA