It Help Desk Analyst
Job ID : 31859
Job Title : It Help Desk Analyst
Location : Salt Lake City, UT
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $115000 - $135000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 10-14-2022
Required Skills : Communication, Teamwork, Collaboration.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities :
- Provide friendly, courteous, and quality support to all users.
- Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
- Document customer requests in the appropriate issue tracking system.
- Route tickets accurately to client level support when needed.
- Stay current on and adhere to established policies, procedures and documentation.
- Be a subject matter expert in the full suite of supported client system and processes.
Key Skills:
- Technical and system expertise.
- Computer skills.
- Customer support.
- Problem-solving and troubleshooting abilities.
- Communication.
- Time management.
- Teamwork and collaboration.
Company Details :
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