IT Service Desk Analyst
Job ID : 30524
Job Title : IT Service Desk Analyst
Location : Pierre Part, LA
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $20000 - $40000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-08-2022
Required Skills : Accuracy ,Creativity, Flexibility.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- investigate user problems and identify their source; determine possible solutions; test and implement solutions.
- Perform procedural IT related tasks such as unlocking user network accounts, resetting passwords, create user network accounts in AD and
- Perform troubleshooting steps in order to resolve incidents raised with the Service Desk.
- Work with corporate purchasing and accounting teams to ensure all required information is processed correctly
- Self Starter, with good IT knowledge and ability to take on new solutions without guidance.
- Ability to work in high pressure environments, and to maintain a clear head and respond appropriately.
- Experience of working with difficult customers, within a policy driven environment.
Requirements:
- Microsoft Office experience in a working environment.
- Desire to offer outstanding customer service.
- Ability to follow direction without question.
- Ability to maintain sound and effective working relationships.
- Microsoft Technology Associate Certification.
Key Skills:
- Empathy.
- Active listening.
- Sense of urgency.
- Good interpersonal skills.
- Speed and accuracy.
- Creativity and flexibility.
Company Details :
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