IT Service Desk Analyst
Job ID : 30580
Job Title : IT Service Desk Analyst
Location : Salt Lake City, UT
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $129000 - $139000 per year
Work Authorization : ["OPT","CPT","F1","H4","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-09-2022
Required Skills : Organisational, Customer service, Hardware.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsiblities:
- Provide various levels of troubleshooting, including password resets and network/application issues.
- Create and maintain knowledge management training content including troubleshooting instructions.
- Establish knowledge management processes and procedures and ensuring proper execution.
- Develop reporting mechanisms to measure knowledge management performance
- Generate reports to measure ongoing performance.
Requirements:
- A high school diploma or equivalent.
- Experience in knowledge management content development.
- A self-starter attitude and can work independently.
- Strong relationship-building skills with the ability to work with remote stakeholders.
- Excellent collaboration, facilitation and training skills.
Key Skills:
- The ability to work well with people from all backgrounds.
- Strong communications skills.
- Excellent organisational skills.
- In-depth knowledge of hardware and software.
Company Details :
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