IT Support Analyst
Job ID : 30307
Job Title : IT Support Analyst
Location : Salt Lake City, UT
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $115000 - $135000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-02-2022
Required Skills : Operating systems, Office software, Software.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Job Descripton:
Responsibliites:
- Responsible for the Account Access - Provisioning, maintenance & control.
- Monitor the Tickets coming through and Ensure the Tickets are handled within SLA.
- Understand the Application well to ensure any Apps Incident tickets are prioritized and handled well.
- Required to be on weekend on call shift to ensure critical apps are monitored and Supported.
- Develop the Standard Operating Manuals for each of the applications to enable better handling of the ticket.
- Work with the other Agent to ensure the tickets volumes are well handled and managed.
- Support Maintenance activity, Health Checks and User trainings.
Key Skills:
- In-depth knowledge of computer hardware systems.
- Routers, and peripherals.
- Knowledge of operating systems, office software.
- Enterprise software, and server systems.
- Good interpersonal and communication skills.
Company Details :
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