Java Developer
Job ID : 35609
Job Title : Java Developer
Location : Houston, TX
Comapny Name : Dart Point
Job Type : Full-Time, Part-Time, Contract, Training
Industry : Information Technology
Salary : $41000 - $53000 per year
Work Authorization : ["OPT","CPT","Entry Level","F1","H4","L1","H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","All EAD","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 12-19-2023
Required Skills : HTML, JavaScript, CSS.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team.
Requirements:
- Proven experience as a help desk technician or other customer support role.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- BSc/BA in IT, Computer Science or relevant field.
Key Skills:
- Web frameworks like Struts and Spring.
- Service-oriented architecture.
- Web Technologies like HTML, JavaScript, CSS, JQuery.
- Markup Languages such as XML, JSON.
- Abstract classes and interfaces.
Company Details :
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