Online Chat Specialist (Entry Level)

Job ID : 31074

Job Title : Online Chat Specialist (Entry Level)

Location : California City, CA

Comapny Name : Social Media Hustle

Job Type : Full-Time

Industry : Customer Service

Salary : $35 - $50 per hour

Work Authorization : ["Entry Level"]

No. of Positions : 10+

Posted on : 09-26-2022

Required Skills : Customer Care Agent,Customer Accounts Manager,Customer Care Executive,Customer Care Representative,

Benefits : None of These

Job Description :

The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients.

This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

Responsibilities

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Crete relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately