Quality Analyst

Responsibilities:

Review the content, design, and digital project components to identify and document errors and inconsistencies, in terms of both proofing and functionality.
Create and execute test plans to validate all rendering, browser, and performance guidelines as well as elements such as layout, images, links, tagging, etc. to identify issues across the experience or message at hand.
Track and report any bugs, content errors, and other QA issues to the appropriate team members to fix, and retest as needed.
Ensure project assets comply with professional, client, and brand requirements.
Articulate the impact and priority for any identified functional errors, brand issues, or design and usability feedback, as needed.
Serve as an end-user advocate for all digital assets, demonstrating a willingness and ability to push back, as needed, to uphold quality standards.
Work alongside project teams to develop quality plans that balance project timelines and budget with quality needs.
Identify gaps in processes that lead to QA issues, and work with internal team members to develop solutions.

Qualifications:

Bachelor's degree in communications, computer science, marketing, advertising, or equivalent work experience.
Minimum of 3 years’ experience testing email and digital channels.
Keen attention to detail, analytical, problem-solving and communication skills.
Demonstrated experience in quality assurance and process governance.
Experience with various render testing software for both email and dev channels.
Experience with workflow tools and concepts to support asset production and approved handoffs.
Advanced verbal and written skills.
Comfort with technical subject matter.
Experience with design concepts, UX patterns, and accessibility.
Ability to think both strategically and decisively, even under time pressure and multiple projects.
Ability to escalate diplomatically and hold the quality line.
Strong interpersonal and collaboration skills.