Quality Analyst

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Work directly with the QA/BA Analyst to test and document results for all Revenue Accounting and frontline application changes through Revenue Accounting systems.
• Review and write Test Scripts for enhancements through all Revenue Accounting systems
• Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.
• Finding and arranging behavioural, functional, non-functional training needs  for the team
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Motivate team to improve the efficiency so that the time saved can be used in different work areas.
• Basic computer skills, with proficiency with Word and Excel
• Knowledge of computer and/or network systems, applications, procedures and techniques
• Set processes for test plan reviews and ensure that that test plans get reviewed by all stakeholders.
• Publish the improvements to all the stakeholders and depict the improvements using data points.
• Building up a team and choosing right number and skill set of resources.
• Ability to learn and support new systems and applications
• Resolving conflicts among team members and build challenging and motivation environment 
• Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area
• Displays a sense of urgency to resolve issues quickly and efficiently
• Maintaining cordial relationships between cross functional teams like development, configuration management, program management, product managers etc.
• Ensure several quality improvement tools like code coverage, memory leaks are part of the development cycle, in case of conflicts resolve via upper management.

 Education :

• College degree( Bachelor's/ Master's)
• Excellent writing/documentation, communication, analysis and organizational skills required
• Strong aptitude in both business and technology
• Self-starter with excellent organizational and time management skills

QUALIFICATIONS:

• Strong understanding of Revenue Accounting processes
• Basic understanding of Airline frontline applications and functionality
• Experience creating test plans and scripts
• Proficient with Microsoft Word, Excel, and Outlook
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Research and analyse product features being tested
• Strong organizational skills
• Ability to effectively handle multiple projects with minimal supervision

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