Quality Analyst
Job ID : 32452
Job Title : Quality Analyst
Location : Newark, NJ
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $140200 - $154000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 11-08-2022
Required Skills : Good Coaching, Analytical, Verbal Communication.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Audit pre-recorded calls along with cross-checking the end-to-end details based on parameters.
- Analyze the quality process and procedure to ensure it meets customer requirements.
- Perform quality checks on mock calls for freshers to improve performance.
- Providing periodic feedback to agents and to their reporting manager for the scope of improvement.
- Conducting Case Studies for Critical Cases as per requirements for mitigating losses.
- Closely monitoring quality parameters as per needs and sharing ideas to improve quality standards.
Key Skills:
- Meticulous Attention To Detail.
- Analytical.
- Good Coaching And Verbal Communication.
- Good Written Communication.
- Empathetic And Emotionally Intelligent.
- Goal-Oriented.
Company Details :
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