Quality Assurance Analyst
Job ID : 37500
Job Title : Quality Assurance Analyst
Location : Chicago, IL
Comapny Name : Matal
Job Type : Full-Time, Part-Time, Contract, Training
Industry : Information Technology
Salary : $106200 - $107700 per year
Work Authorization : ["OPT","CPT","Entry Level","F1","H4","L1","H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","All EAD","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-02-2024
Required Skills : Analytical, Good Coaching, Verbal Communication.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Meet departmental and/or provider evaluation goals.
- Effectively communicate with other Quality team members regarding strategies, processes, and procedures to ensure consistent productivity.
- Track and document calls monitored evaluation scores, and trends daily.
- Utilize company software to locate calls and listen to call recordings.
- Report daily production, scores, trends, and other activities completed at that time.
- Proactively establish healthy relationships with account managers, supervisors, team leads, and agents.
Requirement:
- Previous experience in Quality Assurance and contact center experience mandatory.
- Naturally curious and passionate with an entrepreneurial spirit.
- Eager to learn and open to constructive criticism.
- Ability to work in a fast-paced environment.
Key Skills:
- Meticulous Attention To Detail.
- Analytical.
- Good Coaching And Verbal Communication.
- Good Written Communication. .
- Empathetic And Emotionally Intelligent.
- Ability To Work As Part Of A Team.
Company Details :
Company Information hidden please Login to view details