Salesforce Developer

Responsibilities:

Salesforce Service Cloud: Provide support lead responsibilities for the application built on Salesforce Service Cloud.
Must have 5-8 years of experience in Salesforce Service Cloud code customization.
Must have good knowledge and experience in Salesforce integration using REST API.
Good to have experience and knowledge on Salesforce Community portal.
Provide support service to client under the SLA - 18X5 along with minor releases (monthly releases).
Good to have any knowledge in Life Science domain with Veeva CRM and Veeva Network Bridge.
Manage and able to coordinate offshore team as a single point of contact for escalation, client communications.
Provide communication to client on major incidents, outage, root cause analysis.
Certification in Salesforce Service Cloud (PD1/2, App Developer, Service Cloud with higher proficiency.
Must be online in the system from 8 am to 5 pm EST hours to support production issues.
In case of any P1 or P2 incidents, we expect to provide support for the resolution.
Experience in Build Configuration & Release Management ,Design & Build Enablement and Salesforce Community Cloud.
Must Have Salesforce Service Cloud ,Salesforce Community Portal ,REST API integration with Salesforce.
Must have 0 to 3 years in REST API Integration.