Service Desk Analyst
Job ID : 29954
Job Title : Service Desk Analyst
Location : In Springeld
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $129000 - $184000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 08-22-2022
Required Skills : Communication, Organizational , interpersonal
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Job Description: Responsibilities:
- Provide best in class customer experience to our customers.
- Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools.
- As the technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups.
- Collaborate with service desk co-workers through inclusion.
- Be present and participate in ongoing training for service operations.
Experience:
- Experienced and capable of dealing with fast pace and high-stress work environment.
- Experienced and capable of adjusting to changing processes, procedures, and workday.
- Experience and proficiency in all Microsoft’s currently supported.
- Experienced and proficient in messaging systems, Microsoft Outlook and Gmail.
Key Skills:
- .Proficiency in customer relationship management.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills
- Excellent organizational and time management skills.
Company Details :
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