Service Desk Analyst
Job ID : 32348
Job Title : Service Desk Analyst
Location : Nashville, MI
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $151000 - $168000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 11-03-2022
Required Skills : Customer support, Teamwork, Collaboration.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Provide first level technical assistance via phone and electronically for all IT related issues and request.
- Identify potential issues, troubleshoot application related issues, and appropriately escalate.
- Support and troubleshoot end users with their use of all Internal applications.
- Identify and escalate situations requiring urgent attention.
- Escalate recurring problems to the Service Desk supervisor.
- Follow up with end users to provide status updates as per Service Level guidelines.
Key Skills:
- Technical and system expertise.
- Computer skills.
- Customer support.
- Problem-solving and troubleshooting abilities.
- Communication.
- Time management.
- Teamwork and collaboration.
Company Details :
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