Service Desk Analyst
Job ID : 31367
Job Title : Service Desk Analyst
Location : Ohiopyle, PA
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $129000 - $139000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-30-2022
Required Skills : Computer skills, Customer support, Time management.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Provide first level technical assistance via phone and electronically.
- Support the company’s content management and file sharing application.
- Initiate and complete onboarding and offboarding activities for all new hires and exits.
- Provide training on functionalities and capabilities of the File sharing application.
- Identify potential issues and Troubleshoot application related issues.
- Identify and escalate situations requiring urgent attention.
- Escalate recurring problems to the Service Desk supervisor.
- Follow up with end users to provide status updates as per Service Level guidelines.
Key Skills:
- Technical and system expertise.
- Computer skills.
- Customer support.
- Problem-solving and troubleshooting abilities.
- Communication.
- Time management.
- Teamwork and collaboration.
Company Details :
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