Site Reliability Engineer

Responsibilities:

• Work with team of engineers focused on improving the reliability, scalability, latency, and efficiency of PSTN services powering cloud communications.
• Managing problem resolution with service providers.
• Learning existing tools, enhancing them to meet new scale and features aimed at reducing manual intervention, enhancing prevention, detection and mitigation of service impacts.
• Participate in on-call rotation of the local follow-the-sun team.
• Manage incident response and perform root cause analysis investigations.
• Reviewing existing processes and driving improvements in order to support scale and excellence of PSTN services.
• Analyzing data and providing operational insights into service reliability, customer experience to Design and Product teams.
• Participating in recruiting and developing a team of experienced SRE engineers.

Qualifications

Required:

• 7+ years of experience as a software engineer or site reliability engineer directly supporting development and quality in a product engineering team environment.
• 5+ years experience shipping distributed systems, services and highly available infrastructure
• 5+ years experience of scripting/coding using one or more of the following: PowerShell, C#, Python
• Expertise with PowerBI – create data models, write queries, creating powerful visualizations
• Experience with T-SQL, Kusto Query Language (KQL), Azure Log Analytics, Cosmos

Preferred:

• Experience with Microsoft Azure, Azure DevOps, ServiceNow, Microsoft Dynamics or FLOW
• Passionate about Site Reliability Engineering Practices
• Knowledge/experience of cloud-based distributed systems and micro services architecture.
• Knowledge/experience of Internet network architecture and working/functioning principles.
• Experience with Voice over IP highly desirable.
• Experience analyzing network packet captures and signaling traces
• Experience working with SBCs, Media Gateways, Circuit-switched Telephony, SS7, ISDN/ISUP.

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