Software Engineer

Responsiblties:

• Work with Cloud Operations, development, and other teams to understand the cause of defects encountered during White Glove provisioning tasks, the interim workarounds to address defects for new tenants, and plans and timelines for permanent fixes.
• Apply interim fixes during White Glove provisioning tasks where/when applicable.
• Assist with the identification and documentation of new post provisioning validations based on White Glove provisioning tasks as well as defect Jiras, and work with PPV QA resources to have them incorporated into production PPV scripts.
• Execute a checklist of all White Glove provisioning tasks for each tenant.
• Identify when White Glove provisioning documents and checklist templates become out of sync with new product versions/updates, and work with White Glove process management to bring up to date accordingly.
• Identify, troubleshoot, and resolve other tenant provisioning issues which would have resulted in customer/GPS/Partner escalations.

 Qualifications:

• 1-3 years of experience in software engineering, product development, cloud technology, or other software related positions.
• Bachelor s Degree in Computer Science and / or equivalent experience.
• Ability to quickly learn various aspects of a wide variety of products.
• Ability to adopt new processes and procedures on an on-going basis, and adapt to quickly changing environments and directives.
• Ability to analyze issues & recommend solutions. 

Key Skills:

• Programming.
• Problem-solving.
• Communication,
• Object-oriented programming.
• Project management and teamwork.
• Communication skills. 
• Adaptability and continuous learning.

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