Copyright OPTnation. All rights reserved.

Support Engineer

Job ID : 29998

Job Title : Support Engineer

Location : In Granite state

Comapny Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary :  $150200 - $173000  per year

Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]

No. of Positions : I have ongoing need to fill this role

Posted on : 08-23-2022

Required Skills : Customer Service, Product Knowledge, Guidance.

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance

Job Description :

Job Description:

 

Responsibilities:

  • Be the technical point of contact for customer issues and implementation projects.
  • End-to-end ownership of the technical aspect of issue resolution, product integrations, and server configuration.
  • Interface with engineering to escalate and prioritize issues, communicate and validate bug fixes, and install new product features.
  • Interface with Sales and Customer Success to escalate customer experiences and issues, and prioritize client issues.
  • Contribute to improving documentations and processes.

Experince:

  • 2+ years of hands-on experience with iOS and/or Android operating systems.
  • 1+ years of hands-on experience with Unity and/or Unreal engines.
  • Excellent communication skills and a positive, customer-centric attitude.
  • Strong organization and problem solving skills.

Key Skills:

  • Oral Communication.
  • Confidence Delivering Training Sessions.
  • Interpersonal Skills.
  • Customer Service.
  • Provide Product Knowledge.
  • Guidance.

Company Details :

Company Information hidden please Login to view details

Login To Apply Now! Register & Apply Now!