Support Engineer
Job ID : 29998
Job Title : Support Engineer
Location : In Granite state
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $150200 - $173000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 08-23-2022
Required Skills : Customer Service, Product Knowledge, Guidance.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Job Description:
Responsibilities:
- Be the technical point of contact for customer issues and implementation projects.
- End-to-end ownership of the technical aspect of issue resolution, product integrations, and server configuration.
- Interface with engineering to escalate and prioritize issues, communicate and validate bug fixes, and install new product features.
- Interface with Sales and Customer Success to escalate customer experiences and issues, and prioritize client issues.
- Contribute to improving documentations and processes.
Experince:
- 2+ years of hands-on experience with iOS and/or Android operating systems.
- 1+ years of hands-on experience with Unity and/or Unreal engines.
- Excellent communication skills and a positive, customer-centric attitude.
- Strong organization and problem solving skills.
Key Skills:
- Oral Communication.
- Confidence Delivering Training Sessions.
- Interpersonal Skills.
- Customer Service.
- Provide Product Knowledge.
- Guidance.
Company Details :
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