All the primary duties within this document will be performed according to established policies, procedures and guidelines within the department and the Medical Center.
Knowledge, Experience & Education1. Ability to provide value-added support to one or more applications.2. Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
Work Complexity1. Participates in end user discussions regarding workflows associated with upcoming enhancements or system changes. 2. Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures. 3. Evaluates and recommends business process and technology driven enhancement opportunities. 4. Participates in planning for application system changes to meet regulatory requirements.5. Ability to effectively analyze and resolve simple to moderate issues.6. Can identify the root cause of problem and facilitate problem resolution.7. Understands the interdependency between applications from both an operations and system perspective on simple to moderate level.8. Adept at multi-tasking.
Independence and Leadership1. Manages individual work efforts and completes assignments under limited supervision. 2. Effectively participates as a member of a project team. 3. Identifies process and performance improvement opportunities and works with team/leadership on ideas and solutions to enhance team and departmental functions. 4. Actively promotes collaboration and strives to achieve team and organizational goals while seeking coaching and mentoring from others.5. Demonstrates ability and willingness to assume greater responsibilities. Provides subject matter expertise to help improve team performance and drive results. Embraces and promotes change, innovation and leads by example.
Organization and Industry Knowledge1. Aware of current market trends and emerging technology developments that impact individual and team work. 2. Understands team processes and needs. 3. Demonstrates commitment to learning by actively participating in department meetings, organizational training opportunities and career development goals.
Accountability1. Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Just Culture Model. 2. Demonstrates a commitment to service excellence, modeling IS Standards of Performance, governance and performance management processes. 3. Completes work, which is thorough, complete and does not require assignment to be redone. Work is completed in a manner that accomplishes the desired results and meets or exceeds standards of acceptability.4. Holds self personally accountable to meet or exceed team expectations.
High Reliability1. Is aware of how processes and systems affect the organization.2. Doesn t make assumptions. Asks questions about the processes 3. Considers multiple alternatives to resolve work problems. Recognizes sources of available information and establishes facts to recommend solutions.
Quality and Safety1. Understands the importance of and complies with incident and request responsiveness to minimize business disruptions and safety risks. 2. Understands the risks and consequences that errors in work could have on patient care and/or organizational finances. 3. Effectively demonstrates the mission, vision and values of NHRMC.
Interpersonal Relationship Skills1. Interacts with team members and customers in a courteous, respectful and reciprocal manner. 2. Develops effective working relationships with others. 3. Practices attentive and active listening. 4. Expresses thoughts and feelings openly with intent of making positive contributions to help the team/dept and customers. 5. Can identify and manage difficult situations with minimal support
Communication1. Demonstrates effective written, verbal and non-verbal communication in a professional style, both inside and outside of department, with customers in mind. 2. Matches communication style to the message and the audience.3. Applies communication skills to facilitate mutual understanding in small and medium group settings (team meetings, presentations, project discussions). 4. Communicates proactively with customers, peers and management, with minimal assistance.
Teamwork1. Understands and helps communicate shared vision, goals, objectives and values of team. 2. Promotes cooperation and commitment within the team by assisting and working collaboratively with others. Communicates strengths, shares expertise and draws upon other member s skills to improve team performance. 3. Recognizes, values and supports other team member contributions. 4. Helps develop, respects and reinforces team processes. 5. Contributes and helps facilitate team decisions. Respects and actively supports team decisions once they are made. 6. Acknowledges and celebrates the achievements of team and teammates. 7. Performs duties collaboratively.8. Performs other duties as assigned.
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