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Job ID : 29732

Location : DETROIT, MI

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $20,000 - $39,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Problem-solving Ability, Analytical Skills.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job Description:

Under the direction of a Senior Analyst, supervisor or manager, the Application Analyst participates in the overall build, documentation, operation and support of Clinical or Business applications and reports. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • The Analyst builds, tests, implements, and supports the needs of their application.
  • Support the Senior Analyst in validation/workflow and/or operational meetings for specific clinical, business or report applications.
  • Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures a high level of customer service. Identifies or escalates issues that impact infrastructure and application performance.
  • Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.
  • Focus on continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to Senior Analyst, Supervisor and Manager.
  • Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.
  • Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work. Collaborates with other team members to support processes.
  • Participates in testing best practices and standards
  • Works to implement applications according to requirements, specifications and compliance/regulatory standards.
  • Participates in implementation of major version upgrades and special updates.
  • Communication & Relationship Management
  • Works with other Helios teams, end users, and external vendors to resolve issues while maintaining HFHS Standards of Excellence.
  • Provides input to support technology planning
  • Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.
  • Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.

Overview:

  • Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health.
  • $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites.
  • including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities.
  • other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system.

Key skills

  • customer service skills.
  • problem-solving ability.
  • analytical skills.

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