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Application and System Administrator

Ziosk – Dallas, TX

Ziosk is revolutionizing the experience and economics of the $472 billion restaurant industry.

Ziosk places interactive touchscreen devices on each and every table in the restaurant that enables guests to order food & drinks, play games, and pay on demand. Today there are over 180,000 Ziosk tablets deployed nationwide at 3,000+ restaurants including Chilis, Olive Garden, Red Robin, Outback, TGI Fridays, Friendlys, Yard House, and more handling over $12 Billion in transactions in the next year.

Ziosk is the pioneer and industry leader in tabletop technology and has been covered in the national media including the WSJ, NYT, Washington Post, CNBC, and Nations Restaurant News. Our rapid growth has created a number of new opportunities for people to join our team, including an Application and System Administrator.

Summary

Ziosk is looking for an Application and System Administrator. In this role you will be the primary resource for the day to day operations of Ziosks Enterprise Resource Planning (ERP) platform and various IT applications. You will facilitate the development of new features and administer the ERP platform. You are to focus on defining and driving the design and delivery of system enhancements. Additional responsibilities will include support for various systems, servers, and applications. In our environment you will have the ability to adapt and learn new skills as understanding business requirement changes and learning new technologies are both required to perform the functions of this job.

Responsibilities

  • Work with internal customers to gather requirements for requested features / enhancements to the NetSuite platform
  • Administer various IT applications such as the NetSuite and JIRA - User / group access, role, list, form and custom record modification
  • Establish statements of work and collaborate with development teams to drive project completion on time, specification, and budget
  • Manage and execute NetSuite maintenance activities
  • Work with the senior leadership team on application priorities
  • Test and implement new solutions based on the agreed upon roadmap
  • Design and implement custom reporting based on business need
  • Workflow creation and modification, bulk import/export of data
  • Administer and support the IT systems infrastructure: servers, storage, some networking components
  • Provide support for Windows, Linux, and Azure based systems
  • Support applications and platforms such as Exchange, SQL, Active Directory, SCOM, SCCM, WSUS etc.
  • Participate in departmental on-call rotation
  • Work incidents for internal and external customers to support our backend systems and table top devices as needed
  • Be an escalation point for all IT and Support related technical issues

Qualifications

  • 5+ years experience working as a server IT / Support engineer
  • 2+ years working with an ERP solution, preferably NetSuite
  • Strong knowledge of Windows Server, Hyper-V, AD and other server-side technologies
  • Strong knowledge of Windows Server / domain management systems and monitoring tools
  • Knowledge of PowerShell and Windows scripting
  • Strong general knowledge of networking technologies
  • Experience with JIRA a plus but not required
  • Strong with Microsoft Excel, Pivot Tables, Vlookup and Hlookup
  • Knowledge of Git, Puppet, Chef, or Ansible
  • Knowledge of SuiteAnalytics, SuiteFlow and SuiteBuilder
  • Strong written and verbal communication skills
  • Knowledge of SuiteScript, JavaScript, CSS, HTML, or jQuery scripting a plus but not required
  • Knowledge of common business practices (quote to cash, procure to pay, supply chain management) is a plus but not required
  • Knowledge Celigo for NetSuite integration with JIRA is a plus but not required
  • Knowledge of Microsoft SQL is a plus but not required

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to office. No agencies or third party recruiters, please.

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