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Application Support Analyst

Alston & Bird – Charlotte, NC



Engineering, Information Technology, Design



Salary : $50000 - $80000  / YEAR

Skills Needed To Be Successful

Bachelors degree preferred

Minimum 2-4 years of experience in a Windows and network environment

Ability to communicate effectively with computer users regarding problems and questions

Ability to understand and translate technical material for non-technical users

Excellent organizational skills for prioritizing projects

Thorough knowledge of Microsoft Windows, Microsoft Office Suite and applications accessed by A&B users

Basic knowledge of relational databases

General knowledge of PC LANs and networks including Windows

Ability to quickly learn new applications and upgrades to existing applications

Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school

Previous experience in the legal field is desired

Previous experience teaching computer applications and writing documentation for applications is desired

Analyst will spend a lot of time teaching (in a one-on-one situation), as well as doing, as part of an ongoing process of making users more self-sufficient

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