Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
Build relationships and trust with customers through open and interactive communication
Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
Contribute to customer self-help by authoring relevant knowledge base content
Stay current on technical specifications for WorkForce Software products and Human Capital Management applications through continuous learning activities.
Strong technical and analytical aptitude, specifically in the area of complex, enterprise software applications.
Prior technical/system support experience in a customer-facing role is highly preferred
Experience with SQL and writing complex queries desired
Excellent oral and written communication skills.
Prior customer service experience is highly preferred
Experience with business applications, such as Word, Excel, etc.
Must work well as a team member and individually.
Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages is preferred.
Experience or background in HR, Payroll, or Time and Attendance preferred.
Must be able to join on-call rotation and cover evenings/weekends as necessary.
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