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Application Support Analyst

Job ID : 15364

Job Title : Application Support Analyst

Location : Raleigh, NC

Company Name : Vaco Technology

Industry : Information Technology

Salary : $64,000 - $84,000  per year

Job Type : Fulltime

Posted on: 2020-09-02

Required Skills : Negotiation Skills, Communication Skills, Windows/Linux Server, SQL, HP Service Manager, JIRA, Kace

Benefits : No benefits are available


  • As a member of the Applications Support team and under the leadership of the team's Manager, serve as the point of contact for all incoming application requests/incidents/problems within the scope of the department.
  • Responsible for providing application support to business users while maintaining a high level of customer satisfaction.
  • Monitor application performance to proactively identify issues and perform root cause analysis to identify trends, errors, and solutions to help improve application functionality.
  • May train and mentor junior level Application Support Analysts. Serve as the escalation point for junior level application support analysts.

Qualifications & Skillsets:

  • Technical judgment, analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Negotiation skills
  • Experience with Windows/Linux Server technologies
  • Familiarity with relational database concepts and experience in the use of SQL
  • Experience in ticket tracking systems such as HP Service Manager, HEAT, Kace, JIRA, ServiceNow, etc.
  • Knowledge of applications from both user functionality and technical implementation/infrastructure
  • Experience with various application environments such as client/server, thick client vs thin client, SaaS, etc.
  • Ability to be on call 24/7 based on departmental schedule
  • Experience with various application environments such as client/server, thick client vs thin client, SaaS, etc.

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