Get job as soon as 2 days (HURRY UP) ENROLL NOW or Call   +1 (804)-454-3215
+

Application Support Analyst


Job ID : 15364

Job Title : Application Support Analyst

Location : Raleigh, NC

Company Name : Vaco Technology

Industry : Information Technology

Salary : $64,000 - $84,000  per year

Job Type : Fulltime

Posted on: 2020-09-02


Required Skills : Negotiation Skills, Communication Skills, Windows/Linux Server, SQL, HP Service Manager, JIRA, Kace

Benefits : No benefits are available


Responsibilities:

  • As a member of the Applications Support team and under the leadership of the team's Manager, serve as the point of contact for all incoming application requests/incidents/problems within the scope of the department.
  • Responsible for providing application support to business users while maintaining a high level of customer satisfaction.
  • Monitor application performance to proactively identify issues and perform root cause analysis to identify trends, errors, and solutions to help improve application functionality.
  • May train and mentor junior level Application Support Analysts. Serve as the escalation point for junior level application support analysts.

Qualifications & Skillsets:

  • Technical judgment, analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Negotiation skills
  • Experience with Windows/Linux Server technologies
  • Familiarity with relational database concepts and experience in the use of SQL
  • Experience in ticket tracking systems such as HP Service Manager, HEAT, Kace, JIRA, ServiceNow, etc.
  • Knowledge of applications from both user functionality and technical implementation/infrastructure
  • Experience with various application environments such as client/server, thick client vs thin client, SaaS, etc.
  • Ability to be on call 24/7 based on departmental schedule
  • Experience with various application environments such as client/server, thick client vs thin client, SaaS, etc.

Latest Jobs For You

  • .net Fullstack Developer

    Cognizant Dallas, TX

    Position Responsibilities: Design, develop and deliver high-volume, low-latency applications ...

    View Job
  • .Net developer

    Launch Infotech Rahway, NJ

    Mandatory Skills: Looking for a .Net developer(C#) to build software using languages and ...

    View Job
  • Salesforce Tech Lead

    Capgemini California City, CA

    Job Description: 8 years of experience Salesforce CRM with Sales Service Cloud and ...

    View Job
  • Salesforce Developer

    The Boston Group Hartford, CT

    Required Qualifications: Required Salesforce Platform Developer 1 (PD1) Certification ...

    View Job
  • Senior Salesforce Developer

    Resource Consulting Services Washington, PA

    Job Responsibilities Responsible for coordinating and implementing Salesforce product ...

    View Job

Thanks For Your Feedback

We’re an equal opportunity provider.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
OPTnation.com is not a Consulting Company/Training Company/H1B Sponsor.

Attach A Resume First