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Application Support Engineer


Job Id : 3862

Jobtitle : Application Support Engineer

Location : Atlanta, Georgia

Company Name : Onetrust

Industry : Information Technology

Salary : $70,000 - $80,000  YEAR

Job type : Fulltime

Posted on: 2019-08-13


Required Skills : Highly Developed Written And Verbal Communication Skills

Benefits : No benefits are available


OneTrust is the world’s leading provider of Data Privacy Software. We offer an integrated suite of tools that help the new breed of Privacy Professional deliver, manage and measure programs for the largest organisations on the planet, including Microsoft, KPMG, L’Oreal and Barclays.

OneTrust has an immediate opening for an Application Support Engineer.

This person will provide ongoing product support, troubleshooting, and proposing pragmatic solutions. This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills. If you thrive in a fast-paced environment and can provide an excellent, 100% service-focused customer experience through every interaction, this is the job for you.

The successful candidate will be naturally ambitious and a self-starter, who demonstrates a passion for technology and values integrity, innovation, and success.

Typical day/week snapshot

  • Identify and Evaluate Technology Solutions

The Application Support Engineer is a key member of the Professional Services team, responsible for using technology to improve business performance and strategy. This duty involves using one’s complex problem-solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the team lead and once approved, ultimately to customers. Performing this duty well on a consistent basis can fast track an Application Support Engineer for promotion.

  • Problem Solving and Troubleshooting

The Application Support Engineer is the first line of defense in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their team lead and correct development team to research further and address.

  • Onboard New Users

This is where strong communication and interpersonal skills come in handy. The Application Support Engineer is part of the team responsible for ensuring new users of an application have a smooth onboarding process. These users could be internal users of the company one works for, or they can be clients of an agency.

  • Identify Potential Issues

Part of what makes a good Application Support Engineer is the foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.

  • Work with Cross-Functional Teams

A successful Application Support Engineer is not your stereotypical anti-social tech person. In addition to possessing a wealth of technical knowledge, they must also have the interpersonal skills to help users of their application.

 

What we need from you:

  • Ability to learn rapidly, adapt, and master employer-specific software
  • Complex problem-solving skills
  • Highly developed written and verbal communication skills
  • Ability to diagnose and address application issues
  • Degree, higher education qualification or equivalent work experience is required
  • Experience working with complex, web-based software suites is highly preferred
  • Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of clients
  • Ability to communicate professionally by phone, video, and email
  • Ability to effectively communicate complex information in accessible language
  • Analytical and troubleshooting skills
  • Knowledge of browser technology and using web-based applications
  • Working knowledge of development processes, different operating systems, different browsers, and different programming languages.
  • Experience using support ticketing tools such as Zendesk would be advantageous
  • Practical experience in troubleshooting software & web services

 

What You’ll gain from joining OneTrust

You can expect tremendous professional development; an opportunity to work in an open environment on solutions that are reshaping the way businesses operate and respect for your ideas. We believe in recognition for a job well-done, competitive salaries and a fast paced, entrepreneurial environment.

About OneTrust  

OneTrust is an enterprise software platform for data privacy compliance. Our web based software solves this problem by helping organizations understand the complete picture of personal data being governed. It is a single place for the privacy office to collaborate with business groups, vendors and trusted advisors managing privacy risks.

OneTrust was founded by seasoned veterans with an extensive background in building enterprise-grade software for the world’s most complex and highly regulated organizations.  Our advisory board consists of industry experts who helped shape the global privacy policy landscape and invented foundational principles and frameworks used by business over the past 20+ years.  As an IAPP Platinum Plus Member, we are committed to advancing innovation and helping organizations minimize their compliance risk.  We can be found online at www.onetrust.com.

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