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Application Support Specialist

Job Id : 9311

Jobtitle : Application Support Specialist

Location : Wellesley, MA


Industry : Information Technology

Salary : $60,000 - $68,000  YEAR

Job type : Fulltime

Posted on: 2019-12-23

Required Skills : Microsoft Windows, UNIX/Linux CLI, Storage, Cloud Computing, Data Center, Communication Skills

Benefits : No benefits are available

Job Description:

  • Develop Linux, SQL and other technical skills in support of 2/3rds of the worlds largest investment management companies operating across tech stacks. Develop great breadth of experience and technical flexibility early in your career. This position tracks into DevOps, Software Engineering and other areas. Come join us!
  • The Eagle ACCESS Operations team is seeking an exceptional technical operations specialist who is willing to grow his or her skill set to ensure the availability, performance, maintenance and support of a fast-paced, high volume, highly available and high growth environment.
  • This position requires real-time and hands-on technical work. The Site Reliability Specialist will be responsible for first-level monitoring, triage and incident resolution/escalation for all of hardware and software used to run the Eagle ACCESS hosted solution.
  • This position will be located in our Wellesley, MA headquarter office. This resource will be working with our growing internal team as well as with external clients.


  • Member of a team responsible for monitoring the health of Eagle’s hosted service 24x7x365.
  • First line of support for all issue participating in incident management, triage and escalation.
  • Ability to quickly diagnose issues based on alerts and technical documentation.
  • Shift-based work will require monitoring on a regular rotation of 12-hour and 8-hour shifts.
  • Required to interact with business users and technical users both internally and externally.


  • 1 year or more of experience in a technology-related position with demonstrated success.
  • Ability to follow complex sets of instructions, and excellent attention to detail.
  • Fundamental training with basic UNIX/Linux commands.
  • Familiarity with Microsoft Windows operating systems support.
  • Working knowledge of operations tools (monitoring, log analysis, etc.).
  • Basic understanding of data center concepts that focus around networking, storage and cloud computing.
  • Excellent oral and written communication skills and have the ability to communicate technical information to both technical and non-technical audiences.

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