Area Manager, Delivery Operations

Amazon.com Services, Inc. – Lisle, IL

  • Bachelor s Degree or 2+ years Amazon experience
  • Direct management experience of employees and their performance
  • Must have a valid drivers license

  • Do you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.

    Amazons transportation teams work to ensure the delivery of packages for customers around the world. On its busiest day, Cyber Monday, Amazon customers around the world have ordered more than 400 items per second and the transportation teams play a critical role ensuring packages make it to customers doors on-time and in great condition. Whether it is an item large or small, we find solutions to make sure we are delivering on our promise for customers.

    We are looking for an Area Manager, Delivery Operations who will be responsible for driver success and maintaining a positive driver experience. This position requires a results-oriented, high-energy, dynamic individual with the stamina and mental agility to thrive in a fast-paced, high-growth delivery network. Excellent communication skills with all levels of management and staff will be imperative.

    Key Job Duties
  • Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and a positive culture.
  • Drive process-improvement efforts and the implementation of both business processes and technical solutions.
  • Champion excellent driver and customer experience while continuously improving Amazons last mile on road performance. Be a subject matter expert for all Delivery Associates and Delivery Service Partners process areas.
  • Manage Associate training processes and on road audit mechanisms for Delivery Associates.
  • Participate in negotiations for Delivery Service Partners dispute resolution, specifically approving payment, determining payment adjustments where appropriate, and managing the DSP invoice process.
  • Partner with regional Fleet Management leadership to validate vehicle demand and road worthiness and general compliance to the Fleet Management Program.
  • Lead daily SUMs with the DA population to drive quality and engagement.
  • Execute DA scheduling strategy through optimization of delivery route assignment.
  • Oversee response to customer/TOC escalations.
  • Monitor Driver staffing and fleet pipeline to ensure sufficient capacity.

  • Additional Job Elements
  • Must be able to do the following with or without reasonable accommodation:
  • Lift up to 70 pounds
  • Frequently push, pull, squat, bend, and reach
  • Stand/walk for up to 12 hours
  • Push and pull wheeled dollies loaded with products up to 100 pounds
  • Engage in full manual dexterity in both hands and wrists
  • Work in an environment where the noise level varies and can be loud
  • Work in an environment where the temperature may vary between 60 and 90 degrees, occasionally exceeding 90 degrees
  • Continuously climb and descend stairs safely
  • Must be able to work flexible schedules/shifts/areas, including weekends, nights, and holidays

  • A history of developing strong, value-add partnerships
  • Solution oriented, analytical approach to problems
  • Excellent communications skills and a high bar for accuracy and detail
  • Degree in Engineering, Operations, or related field
  • Experience with performance metrics and process improvement
  • Exceptional judgment and decision-making abilities
  • Strong customer service and interpersonal skills
  • Hard working and self-motivated

  • Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation/Age.

    This job posting is no longer available on OPTnation.
    Find similar jobs: on Job Search

    All Jobs in Lisle, IL

    • Sr. Operations Manager - Carol Stream, IL

      Office Depot OfficeMax Carol Stream, IL

      View Job
    • Manager Trainee

      Domino's Pizza Buffalo Grove, IL

      View Job
    • Client Relations/Business Development Manager - Real Estate

      Quarles & Brady Chicago, IL

      View Job
    • Client Relations/Business Development Manager - Business Law

      Quarles & Brady Chicago, IL

      View Job
    • Manager, Lateral Partner Recruiting

      Quarles & Brady Chicago, IL

      View Job
    • PROGRAM DIRECTOR

      Gateway Foundation Chicago, IL

      View Job
    • Product Manager III

      CDK Global Hoffman Estates, IL

      View Job
    • ASSISTANT STORE MANAGER - COMPUTER SERVICES

      Micro Center Westmont, IL

      View Job
    • Construction Project Manager

      Dubak Electrical Chicago, IL

      View Job
    • Self Storage Consultant

      Metro Storage LLC Batavia, IL

      View Job
    • Day Program Operations Supervisor - 123rd Street

      Sertoma Centre Alsip, IL

      View Job

    Featured Articles

    Already Have An Internship? Time To Turn Into Job

    14 September 2015

    Many international students who go to United States on F1 visa for their further graduation take the internship programs which later can turn up to be beneficial for them as it gets converted into the permanent job. This is not so simple and easy as it seems but with

    read more..

    Latest Trending Technology for Career Startup

    03 September 2018

    Well, Career startup is the very crucial stage of life. The advancement in the field of technology has activated some really exciting and unfathomable trends that make a huge

    read more..

    SAP ESS MSS Online Training For All Business Areas

    29 April 2016

    SAP ESS stands for SAP Employee Self-Service and SAP MSS stands for SAP Manager Self-Service. SAP ESS and MSS are web-enabled tools used by the employee to update their data themselves and used for managers to update the data of their subordinate. SAP ESS covers data from various business areas: wor

    read more..

    OPT Grace Period for F1 Students after OPT Expires and J1 Grace Period

    04 September 2018

    OPT Grace Period for F1 Visa International Students and J1 visa Grace Period Grace period is the duration of time that is granted by USCIS to students on valid F1 / J1 visa status before completing 90 days of unemployment in order to take care

    read more..

    Thanks For Your Feedback

    Attach A Resume First