Manages facility level training and execution of asset protection, safety functions, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines (for example, cold chain, hazardous materials) and operational controls; identifying gaps in expectations versus training levels; determining training needs; and developing and delivering the training where needed.
Drives sales by ensuring effective merchandise presentation (for example, accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area); assessing economic trends and community needs; overseeing the stocking and rotation of merchandise; setting up, cleaning, and organizing product displays; and securing fragile and high-shrink merchandise.
Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
Manages claims and receiving operations by ensuring proper policies and procedures are followed; ensuring timely processing of claims (for example, damaged, defective, returned, liquidated items) and merchandise deliveries (for example, suppliers, third party deliveries); providing direction for claims or receiving issues; and maintaining necessary documentation and reporting.
Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives; building accountability for policies and procedures; measuring adherence to loss prevention policies and procedures; reviewing variances to inventory reports; conducting operational and pre-inventory reviews; gathering data, auditing results and monitoring deficiency trends; identifying improvement opportunities; communicating and working with managers and associates to determine corrections needed to inventory controls and influencing the implementation and execution of control corrections; and teaching managers and associates operational controls and processes in multiple stores.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place; supervising the safety team; identifying accident trends to develop and implement solutions to prevent accidents; observing work practices and providing training to associates on accident prevention techniques; communicating plans to minimize accidents; and overseeing safety reviews and implementing plans to improve safety.
Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities; conducting investigations relating to the operations and policies of the company; obtaining evidence, taking statements, writing case reports, and providing court room testimony, as needed; and participating in collaborative efforts with other investigative entities.Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Completion of 2 years of college OR 1 years experience as a supervisor in a multi-department environment OR 1 years experience in one of the following areas: accounting, claims, inventory control, systems/upc, personnel, or loss prevention/asset protection in a multi-department environment OR 2 years experience in an asset protection related field. Meets applicable state requirements to work in Asset Protection, such as, minimum age, specialized training, certification and/ or licensing. For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility. For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Human Resources, Investigations, Managing challenging workforce issues, Recruiting, Supervising AssociatesBachelorsLPC - Loss Prevention Certified - Certification, LPQ - Loss Prevention Qualified - Certification
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