Assistant Director for International Student Services

Virginia Tech – Blacksburg, VA

Part-time, Temporary

The Assistant Director for International Student Services reports to the Associate Director and is responsible for strategic leadership, as well as day-to-day operational oversight, management, and supervision, for the International Student Services team within Cranwell International Center (CIC).

  • Serve on the Cranwell International Center Leadership Team
  • Provide strategic leadership, as well as day-to-day operational oversight, management, and supervision, for the International Student Services team
  • Supervise and manage 4 FTE’s and provide support to the Administrative Manager to integrate, train, and develop student workers
  • Propose, develop, and implement policies and procedures designed to ensure effective and efficient business processes and the delivery of value-added services to the international student population
  • Employ creative, strategic, and out-of-the box thinking to develop new and innovative ways to provide value-added international student services within Cranwell International Center and in partnership with other academic/administrative offices
  • Work collaboratively with the Associate Director to ensure strategic alignment, engagement, and integration between the International Student Services team and the International Student Programs team
  • Work collaboratively with the Associate Director on the assessment and continuous improvement of International Student Programs and Services
  • Ensure collaboration with key university stakeholders
  • Engage in senior level advocacy related to the needs of the international student population
  • Provide continuing professional development opportunities to the International Student Services team
  • Serve as a senior-level Designated School Official (DSO) and Alternate Responsible Officer (ARO) for the US Department of Homeland Security’s Student Exchange Visitor Program (SEVP) and Information System (SEVIS). NOTE: If qualified, the incumbent will serve as or develop towards serving in the role of “Principal Designated School Official” (PDSO).
  • Manage a portfolio of immigration casework (e.g., OPT, CPT, extensions, reduced course loads, etc.)
  • Interpret and apply federal regulations and university policies and procedures as they relate to international students’ immigration and academic status
  • Advise and assist international students regarding obtaining and maintaining legal status and related immigration benefits
  • Advise and assist international students regarding a wide range of academic, cultural, social, and personal issues that may also intersect with immigration issues and related services
  • Serve as the central source of referral to a wide-range of university resources
  • Work closely with Academic Advisors across campus
  • Develop and deliver trainings, collaboratively and individually, to raise awareness about international student services and needs
  • Develop partnership(s) with other offices to support and improve international student services (e.g., Cook Counseling Center, Schiffert Student Health Center, Career and Professional Development, etc.)
  • Collaborate with the Office of Undergraduate Admissions to coordinate and facilitate the efficient and accurate processing of international student applications, enrollment, immigration paperwork, and registration
  • Serve on the Dean of Students Care Team, as needed
  • Oversee the International Student Advisory Board
  • Ensure university compliance with US Department of Homeland Security and US Department of State regulations by updating and developing the policies, eligibility requirements, and processes that pertain to the immigration and advising of international students and their dependents
  • Provide strategic guidance and serve as Functional Lead for the Sunapsis enterprise software system and related interface with the Student and Exchange Visitor Information System (SEVIS) and Banner
  • Provide oversight to International Student Advisors regarding SEVIS management and compliance
  • Propose, and assist in the development and implementation of, technological solutions in Sunapsis and other IT systems to improve business processes and the delivery of services to the international student population, including utilizing a wide range of value-added features within Sunapsis (e.g., Forms, Templates, Groups, Alerts, etc.)
  • Work closely with Cranwell senior leadership and the university’s Enterprise Systems (Academic Applications Group, Web and Application Server Group, and Database and Applications Administration Group) to ensure ongoing management and maintenance of Sunapsis, including but not limited to upgrades and related testing in the development environment and in SEVIS Beta
  • Monitor the accuracy of data across information systems and collaborate with stakeholders to resolve data discrepancies
  • Pull reports from Enterprise Systems and Banner
  • Gather data regarding various metrics (e.g., immigration casework volume and life cycle, walk-ins, appointments, etc.) and assist in the analysis of data to inform decision-making
  • Required Qualifications:
  • Master’s degree in counseling, student affairs, higher education administration, public administration, public policy, business administration, law, or related field
  • Experience as a Designated School Official (DSO) or Alternate Responsible Officer (ARO)
  • Demonstrated supervisory experience, including supervising, coaching, training, and mentoring faculty and staff (supervising or leading full-time staff)
  • Demonstrated experience developing and implementing business processes and procedures
  • Demonstrated experience in the design, development, implementation, and assessment of international student support services
  • Demonstrated ability to read, understand and interpret complex regulations of numerous federal agencies, and apply those regulations to specific academic and employment situations and contexts
  • Demonstrated ability to supervise, coach, train, and mentor staff
  • Demonstrated ability to prioritize and organize own and others workload effectively, and to delegate work
  • Demonstrated experience developing and delivering presentation(s) and trainings to international students and/or other university faculty and staff
  • Demonstrated ability to work collaboratively
  • Demonstrated commitment to diversity and inclusion
  • Demonstrated excellence in communication skills, both oral and written, interpersonal, and intercultural
  • US citizenship or US lawful permanent resident status required in order to secure access to the US Department of Homeland Security’s Student & Exchange Visitor Information System
  • Preferred Qualifications:
  • Experience as a Designated School Official (DSO) or experience as a PDSO
  • Experience working at a large public institution of higher education
  • Experience developing partnerships to support International Student Services across an institution
  • Fluency in a non-English language (preferably Mandarin Chinese, Korean, Hindi, Farsi or Arabic)
  • Experience living or working abroad
  • Experience with Banner
  • Experience with Sunapsis
  • Employment Conditions: Must have a conviction check: Yes Describe Other: Employment Comments: How to Apply for this Job:

    Apply to

    Employee Category: Administrative and Professional Faculty Appointment Type: Regular If restricted or temporary, enter end date: FLSA Status: Exempt: Not eligible for overtime Tenure Status: Non-Tenure Track Academic Year or Calendar Year: Calendar Year Percent Employment: Full-time If part time, enter Percent Time: Pay Range: $55,000-$60,000 Location: Blacksburg Department: Cranwell International Center Location, if not Blacksburg: Location Zip Code: 24061 Work Schedule: M-F; 8-5 with Occasional Nights and Weekends Job Posting Date: 01/18/2019 Review Begin Date: 02/11/2019 Job Close Date: Restricted to university employees only? No Equal Opportunity/Affirmative Action Statement:

    Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

    Reasonable Accommodation Statement:

    If you are an individual with a disability and desire accommodation please contact the hiring department.

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