Assistant Store Manager

Cole Haan – National Harbor, MD


Support Store Manager and Sr. Assistant Store Manager in the implementation of initiatives and achievement of goals and objectives, with a focus Operations, Brand and Talent. Ensure consistent implementation of store responsibilities including day to day store operations.


  • Achieve/Exceed personal and store sales goals and performance metrics through the implementation of revenue building strategies.
  • Coach and develop staff to exceed individual and store goals.
  • Coach and develop staff to provide a world class shopping experience through the effective execution of Extraordinary Brand Selling and Service Culture and Concierge Program by establishing a client base, staying connected to customer needs, anticipating customer changes, and meeting customer challenges.
  • Supports the Store Manager and Senior Assistant Store Manager in the achievement of all financial and operational objectives with regards to expense control, Loss Prevention audits/checklists, and weekly reports.
  • Monitor and maintain compliance of all company policies and procedures to make sound business decisions and communicate/educate all staff members
  • Partners with the Store Manager and Senior Assistant Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies.
  • Communicates with Store Manager, Senior Assistant Store Manager and/or directly to Corporate partners regarding product mix, trends and needs
  • Holds store keys and regularly participates in store opening and closing functions.
  • Requirements

  • BA in Business Administration, or related field preferred
  • 2-3 years of high volume store management experience.
  • Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include regular nights, weekends, long and short shifts.
  • Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
  • Strong Computer skills: POS Systems and Microsoft Office, Math Skills and Phone Skills
  • Staff Development Experience: Knowledge in staffing, coaching, counselling, training and development.
  • Able to accomplish multiple tasks in a fast-paced environment
  • Able to work effectively with others in a team-oriented environment and provide excellent customer service
  • Able to effectively communicate in verbal and written English
  • Ability to lift, push, and pull up to 25-50 pounds occasionally
  • Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.
  • This job posting is no longer available on OPTnation.
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